How can I track my order?
Once your order is fulfilled, you'll receive a shipping confirmation email with a tracking number. You can track your order here in our Order Tracking section.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@brightelier.com or visit our Contact Us page. Orders that have already been processed or shipped may not be eligible for modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal, Shop Pay, Apple Pay, and Google Pay. You can also use Pay in 4 with PayPal for flexible payments.
What are the shipping methods and delivery times?
We offer fast and reliable shipping from our U.S. warehouses.
Ships From: USA
Carriers: FedEx Ground or UPS Ground
Processing Time: Orders are dispatched within 48 hours
Delivery Time: Estimated 3-5 business days after dispatch
What if my item arrives damaged?
If you receive a damaged, defective, or incorrect item, we’ll gladly offer a full refund or exchange. Please contact our Return Center with photos of the damaged item, and we’ll assist you promptly.
How do I return an item?
You can initiate a return within 30 days of delivery by following these steps:
Start a return request in our Returns Center.
Our team will respond within 2 business days.
Once approved, your refund will be processed within 3 business days back to your original payment method.
What items are not eligible for return?
The following items cannot be returned:
Clearance items
Gift cards
Personalized/customized items
Items that have been assembled
Items received over 30 days after delivery
For full details, check our Refund & Return Policy.
How long does it take to receive a refund?
PayPal refunds: Processed immediately once approved.
Shopify Payments: Funds typically return within 5 business days.
For any further assistance, feel free to reach out to us at support@brightelier.com. We're here to help! 💡
