Brightelier Warranty Policy

At Brightelier, we stand behind the quality of our lighting products and are committed to providing reliable customer support. All eligible lighting products purchased directly from Brightelier.com, including clearance and final sale items, are covered by a One-Year Limited Warranty beginning on the date of delivery.

This policy explains the coverage provided by Brightelier, the available warranty solutions, and how to submit a warranty claim.

1. Warranty Period

All lighting products purchased directly from Brightelier.com are covered by a One-Year Limited Warranty, starting on the date of delivery.

This warranty applies to both regular-priced and clearance or final sale lighting products, subject to the terms and exclusions outlined in this policy.

During the warranty period, if a product is found to have a manufacturing defect or another issue covered by this warranty, customers may contact Brightelier to request warranty assistance.

2. Warranty Coverage & Solutions

After reviewing and verifying a warranty claim, Brightelier will determine the appropriate solution based on the nature of the issue, the affected components, and product availability.

Depending on the circumstances, Brightelier may provide one of the following solutions:

• Replacement Parts: We may send replacement parts for the affected fixture, such as a glass shade, socket, or other defective component, when replacing the individual part is an appropriate solution.

• Product Replacement: We may send a replacement lighting product when the issue cannot be reasonably resolved by replacing individual parts or when a complete replacement is considered the more appropriate solution.

Replacement parts and products are subject to availability. If the original part or model is unavailable, Brightelier may offer a comparable alternative of equal value.

All warranty claims are subject to review and verification by Brightelier. The appropriate solution will be determined based on the specific circumstances of each claim and applicable law.

3. What Is Not Covered

This One-Year Limited Warranty covers qualifying product defects and does not cover the following, except where otherwise required by applicable law:

• Normal Wear and Tear: Ordinary aging or cosmetic changes resulting from normal use.

• Improper Installation: Damage caused by incorrect installation, improper electrical connections, or failure to follow the product's installation instructions.

• Misuse or Negligence: Damage resulting from accidents, mishandling, negligence, or use inconsistent with the product's intended purpose.

• Unauthorized Modifications: Damage resulting from unauthorized alterations, modifications, or repairs.

• Improper Maintenance: Damage caused by improper cleaning, maintenance, or failure to follow the product's care instructions.

• External Causes: Damage caused by power surges, fire, flooding, or other external events unrelated to product defects.

• Labor and Installation Costs: Installation, removal, electrician, or other labor costs, unless otherwise required by applicable law.

Purchasing a product on clearance or as a final sale item does not, by itself, exclude the product from this One-Year Limited Warranty.

4. How to Submit a Warranty Claim

If you believe your lighting product has a defect covered by this warranty, please contact our customer service team at support@brightelier.com.

To help us evaluate your claim, please provide:

1. Order Number: Your Brightelier order number or other proof of purchase.

2. Description of the Issue: A brief explanation of the defect or problem.

3. Photos or Videos: Clear photos or videos showing the affected product and the issue.

4. Additional Information: Any other details reasonably needed to assess the claim.

Our customer service team will review the information and contact you with the next steps. Please wait for our instructions before returning or disposing of any product or component.

5. Replacement Parts & Product Availability

For approved warranty claims, Brightelier will determine whether replacement parts or a replacement product is the most appropriate solution.

Replacement parts or products will be provided according to the approved claim and subject to availability. If the original part or product model is no longer available, Brightelier may offer a comparable alternative of equal value.

Our customer service team will provide instructions regarding the applicable replacement arrangements.

6. Important Warranty Information

• This warranty applies to lighting products purchased directly from Brightelier.com, including clearance and final sale items.

• The warranty period begins on the date of delivery and lasts for one year.

• Proof of purchase may be required to verify warranty eligibility.

• Customers should retain their order confirmation and relevant product documentation.

• This warranty covers eligible product defects only and does not cover installation, removal, electrician, or other labor costs unless otherwise required by applicable law.

• This warranty does not affect any rights or remedies available to customers under applicable consumer protection laws.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.

7. Contact Us

If you have questions about this Warranty Policy or need assistance with a warranty claim, please contact us:

Email: support@brightelier.com

Our customer service team will be happy to assist you.

Thank you for choosing Brightelier. We appreciate your trust in our products and are committed to helping you enjoy your lighting with confidence.